Effective Date: November 2020

Who We Are

Child Care Services Association, Inc. (“CCSA”, “we”, “us”, “our”) provides U.S. residents with home maintenance services. Use of the CCSA website, e-communication tools, and social media sites (“Website”), including all materials presented through the Website and our Services, is subject to this Privacy Policy (“Policy”). This Policy applies to all Website visitors, customers, and users (“you”, “your”).

By using the Website or Services, you agree to this Privacy Policy. Contact us with any questions.

Overview of Privacy Statement

CCSA cares about your privacy. We collect, use, maintain, and share your Personal Information as needed to provide our Services, operate our Website, and communicate with you.

This Policy explains what information we collect, how we use it, and why.

“Personal Information” may include:

• Name
• Phone number
• Fax number
• Postal address
• Email address
• Date of birth
• Internet or network activity
• IP address
• Geolocation data
• Information collected via internet tracking technologies
• Information about your use of the Website
• Financial information for payments
• Personal characteristics, goals, or areas of interest
• Business or commercial information
• Audio, electronic, visual, or similar information
• Professional or employment-related information
• Inferred information based on interactions with us

This Policy is part of CCSA’s Terms of Use.

How We Use Your Personal Information

We may use your Personal Information to:

• Identify you and verify accuracy
• Provide, manage, and improve our Services
• Contact you when needed
• Administer the Website
• Analyze Website user behavior
• Support staff training and quality control
• Personalize your experience
• Measure advertising effectiveness
• Market our business
• Manage and protect our operations
• Make business decisions
• Enforce this Policy
• Detect or prevent unlawful activity
• Comply with laws and agreements

Information from Children

Our Website and Services are only for individuals 18 and older. We do not knowingly collect or maintain information from children under 18. Please contact us immediately if you believe a minor has shared Personal Information with us.

Website Access from Outside the United States

Our Website and Services are intended for U.S. users. If you access our Website from another country, your information may be processed in the United States, where privacy laws may differ.

How We Use Tracking Technologies

We or authorized service providers may use cookies, web beacons, pixels, and similar technologies to personalize your experience and measure advertising effectiveness.

Cookies

Cookies are small data files stored on your computer. Disabling cookies may cause parts of the Website or third-party services to function improperly.

Do Not Track Signals

We do not respond to Do Not Track signals due to lack of industry standards.

Other Tracking Methods

Web beacons and similar tools may still detect visits, but without cookies they cannot associate data with identifiable information.

How Third Parties Use Your Personal Information

We do not sell, rent, or lease your Personal Information. We may share it with:

• Service providers supporting technology, marketing, research, communications, security, legal, or financial operations
• Card networks and payment processors
• Courts, governments, regulators, and law enforcement when legally required
• Third parties you request we connect with
• Anti-spam and abuse prevention providers
• Professional mentors or business partners
• Social media companies
• Video and teleconferencing tools
• Website hosts
• Advertisers
• Third parties involved in mergers, reorganization, or legal compliance

Limiting sharing may affect our ability to provide Services.

Third-Party Links and Services

Our Website may contain links or embedded content from third-party websites, which have their own privacy policies. We are not responsible for their practices.

How Your Personal Information Is Secured

We use security measures such as passwords, SSL encryption, firewalls, and malware detection. However, no data transmission is 100% secure.

By using our Website, you acknowledge:

• Your information could be accessed or altered by third parties
• You must maintain the accuracy of your information
• You control what you share
• You are responsible for keeping your access secure
• You must protect your passwords
• CCSA is not liable for intercepted data

If a data breach occurs, we will notify you within 30 business days using your last known email address.

How We Communicate with You

We may contact you regarding Services or, with consent or legitimate interest, send updates, newsletters, promotions, events, and similar communications.

Communication methods may include:

• Email
• Client portal
• Video or phone calls
• Messaging apps
• Text messages
• Automated calls
• Social media
• Voice messages

You may opt out, but doing so may impact our ability to provide Services.

CAN-SPAM Act Compliance

When sending commercial email:

• We will not use false or misleading information
• We will not use deceptive subject lines
• We will provide a valid physical address
• We will tell you how to opt out
• We will honor opt-outs within 10 business days
• We will monitor third-party email services

How Long We Keep Your Information

We keep your information as long as required by law, contract, or internal policies. We safeguard the information while it is retained.

Your Rights

You may:

• Control what information you share
• Control how information is shared with third parties
• Request one free copy of your Personal Information each year
• Request updates or corrections
• Request deletion or limitation of your information
• Object to processing
• Withdraw consent where applicable

Deleting or Limiting Information

Before responding, we must verify your identity. In some cases, we may need to retain certain information for legal or business reasons.

Updates to This Policy

This Policy may change at any time. It is your responsibility to check for updates. Continued use indicates acceptance.

Contact Us

To request access, corrections, deletion, or ask questions, contact us:

• Phone: (919) 967-3272
• Email: communications@childcareservices.org
• Mail: CCSA, PO Box 901, Chapel Hill, NC 27514