Job Summary

Manages and maintains technology systems, hardware, and software. Act as the bridge between non-technical staff and higher-level IT support, handling day-to-day troubleshooting, system performance monitoring, and user training.

Duties and Responsibilities

• Treat information on Early Years clients, employees or Board members in a confidential manner
• End-User Support: Setting up workstations, troubleshooting hardware and software issues, and identity management.
• Printer and conference room support.
• System Administration: Monitoring network performance, running data backups, and performing routine software upgrades or security updates.
• Training & Communication: Educating employees on new software and systems, establishing IT usage protocols, and serving as the liaison between end-users and specialized IT support tiers.
• Inventory Management: Tracking IT hardware assets, coordinating software licenses, and working with external vendors for repairs.
• Assist in the development and implementation of IT policies and procedures.
• Assist in documentation, diagraming, and maintenance of architecture.
• Monitor and maintain IT inventory and supplies
• Monitor IT team performance and provide feedback
• Perform other tasks as assigned by IS Director

Special Skills

• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Able to work independently and as part of a team
• Able to take initiative and follow through with task intent
• Able to research issues and filter through noise
• Able to multitask and prioritize tasks
• Strong organizational and time management skillset

Education and Experience Requirements

• Associates degree or Bachelor’s degree in Computer Science, Information Systems/Technology, or related field
• Three to five years experience in IS support, network management, and system administration
• Proficiency in Windows Server, Linux, and other operating systems
• Knowledge of networking protocols, such as TCP/IP and DHCP

Special Working Requirements

• An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodations may be made at agency’s discretion.
• Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
• No substantiation or criminal conviction of child abuse or neglect
• May require need for flexible schedules, including potential evening and weekend work
• Must adhere to established health and safety protocols when onsite at Early Years’s physical office locations
• Must have internet access at in home residence to support remote work arrangements as necessary

Early Years Benefits

Early Years has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:

• Section 125 Cafeteria Plan
• Health, dental, vision and life insurance
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employer contribution to 401k Retirement Plan
• Paid annual and sick leave
• 15 paid days of holiday leave
• Paid child Involvement Leave
• Paid discretionary leave
• Employee Assistance Program
• Child Care Tuition payments
• And more…

Early Years also offers many fringe benefits. Some of the fringe benefits include:

• Casual dress work environment
• Direct deposit
• Standing and emergency payroll advances
• Child Care Referral assistance
• And more…

Early Years has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.

Employment is contingent upon passing a criminal background check. Early Years is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, Early Years strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

Job Features

Job Category	Exempt
Division	Business Services
Department	Information Systems
Hiring Range	$46,268 – $53,208