Job Summary

Complete client surveys over the phone

Schedule

• 10-12 hours per week
• Approx. 5:30-8:30 PM, Mon-Thurs between 5/4/26 and 5/21/26

Duties and Responsibilities

• Treat information on Early Years clients, employees or Board members in a confidential manner
• Administer phone surveys using Survey Monkey
• Enter data into FileMaker Pro database
• Enter data into Google Forms
• Perform other tasks as assigned by agency leadership

Special Skills

• Effective oral and written communication skills with internal and external clients
• Computer experience; knowledge of or demonstrated ability to learn FileMaker Pro and Google Forms
• Attention to detail with ability to accurately handle large volume of administrative work
• Aggregate data and provide basic statistical analysis
• Track response rates and compare to sample demographics
• Monitor data collection to ensure accuracy of input data

Education and Experience Requirements

• High school diploma and two years of college
• One year of related experience
• Bilingual Spanish/English a plus

Special Working Requirements

• This position will be in the Durham office on 5/4/26 and 5/21/26. The position will be remote subsequent nights at manager’s discretion.
• An automobile at their disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodations may be made at agency’s discretion.
• Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
• No substantiation or criminal conviction of child abuse or neglect.
• May work in shared space.

Early Years has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.

Employment is contingent upon passing a criminal background check. Early Years is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, Early Years strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

Job Features

Job Category	Non-Exempt
Division	Triangle Child Care Resource & Referral
Department	Family Support
Hourly Rate	$22.50-$23.50